We’re only able to offer refunds if a show is cancelled, postponed, or significantly changed at the Epstein Theatre.

If you’re unable to attend your booked performance, we may be able to help you exchange your ticket for another date of the same show, subject to availability. This is handled at the Box Office’s discretion and must be arranged at least 24 hours before the performance time.

Please note that a small administration fee will apply to any ticket exchanges.

We always encourage you to get in touch as soon as possible if your plans change, as we’ll do our best to help where we can. However, exchanges cannot be guaranteed and are dependent on seating availability for alternative performances.

If you need assistance or would like to discuss your booking, please contact our Box Office team we’re here to help and happy to advise on the best options available.

Doors at the Epstein Theatre typically open one hour before the performance begins.

This gives you plenty of time to arrive at your own pace, collect any tickets if needed, and make your way into the theatre without feeling rushed. It’s also a great opportunity to visit the bar, grab a drink or a snack, and soak up the atmosphere before the show starts.

We encourage you to arrive early so you can settle in comfortably, find your seat, and enjoy the build-up to the performance. Our team will be on hand throughout to help with directions, seating, or any questions you might have, ensuring your visit is as smooth and relaxed as possible.

We know things don’t always go to plan, and if you arrive after the performance has started at the Epstein Theatre, our team will always do their best to help you get in and settled as smoothly as possible.

Late entry will depend on the production and the nature of the performance, and for the comfort of both the audience and performers, you may be asked to wait until a suitable break in the show before being shown to your seat. In some cases, entry may not be possible until an interval or a natural pause in the action.

Our Front of House team will be on hand to guide you and advise on the best time to enter, while minimising disruption to other audience members and the performance itself. We really appreciate your patience in these situations, as it helps ensure everyone can enjoy the show in the best possible way.

If you’re unsure about timing or think you may be running late, we always recommend contacting us in advance so we can offer guidance and help make your visit as easy as possible.

We don’t currently have a cloakroom or dedicated storage facilities at the Epstein Theatre, so we kindly ask that you keep personal belongings with you during your visit wherever possible.

We also recommend avoiding large bags, luggage, or bulky items, as space within the venue is limited and these can be difficult to store safely during performances.

If you’re attending with a pram or pushchair, please note that we are not able to offer formal storage. In some cases, and subject to space and safety considerations, our Front of House team may be able to advise on suitable areas to leave items during your visit, but this cannot be guaranteed.

If you have specific access needs or concerns about what to bring with you, please contact our Box Office team ahead of your visit. We’re always happy to help and will do our best to support you so your experience is as smooth and comfortable as possible.

Drinks purchased from the Bar at the Epstein Theatre are welcome in the auditorium, and we’ll provide plastic glasses for your convenience so you can enjoy them during the performance.

You can also take snacks from our Ice Cream & Sweets stand into the auditorium, perfect for an interval treat or something sweet while you watch the show.

Please note that food and drink brought in from outside the venue is not permitted. This helps us maintain a clean, comfortable environment for all audiences and ensures we can continue offering refreshments on-site throughout your visit.

If you have any questions about what’s available on the night, our Front of House team will always be happy to help.

At present, public Wi-Fi isn’t available at the Epstein Theatre.

We understand that staying connected can be important during your visit, and while this service isn’t currently offered, we are always reviewing ways to improve the experience for our audiences.

In the meantime, we recommend planning ahead if you may need internet access during your visit, such as downloading tickets or key information in advance. Our team will always be on hand if you need any assistance while you’re here.

Yes! We warmly welcome private bookings and creative hire enquiries at the Epstein Theatre.

The venue offers a characterful and flexible setting, making it ideal for a wide range of occasions including meetings, conferences, birthdays, weddings, rehearsals, and creative projects. Whether you’re planning something formal or more relaxed, the space can be adapted to suit your needs while retaining the unique atmosphere of a working theatre in the heart of Liverpool.

Our team is always happy to talk through ideas, availability, and practical details to help you shape the right event for your occasion.

For more information or to make an enquiry, please contact our General Manager, Stephen, at hayley@epsteintheatre.com